Andrea Ricci

Andrea Ricci

UX/UI Designer

Milan, IT.

About

Experienced Front-End Developer and UX/UI Designer with a logical, structured mindset, driven by a passion for designing for and with people. I combine technical acumen with a curious, open-dialogue approach to design. A strong believer in teamwork, I thrive on challenging assumptions and embracing the creative potential of every challenge. Currently pursuing a Master's in UX Design while actively contributing as a classroom tutor, bridging students and instructors, and enhancing group learning dynamics.

Work

Weroad

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Tour Leader

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Summary

Coordinating and serving as the primary point of contact for travelers, ensuring seamless and enriching experiences.

Highlights

Managed itineraries and group dynamics, fostering positive interactions and memorable journeys for travelers.

Applied strong problem-solving skills to address challenges and ensure authentic, high-quality travel experiences.

Piksel srl

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UX/UI Designer - Frontend Developer

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Summary

Provided comprehensive frontend support and executed UX/UI activities for an OTT platform across desktop and TV interfaces.

Highlights

Conducted competitor analysis and facilitated solution ideation for an OTT platform, enhancing product strategy.

Designed and developed prototypes and mockups, collaborating with internal teams and end clients to refine user experience.

Implemented frontend solutions for desktop and TV platforms, ensuring seamless user interaction and visual fidelity.

Windtrebusiness - Piksel srl

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Frontend Consultant

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Summary

Contributed to the development and maintenance of the WindTre Business marketing website.

Highlights

Developed and maintained the WindTre Business marketing website, collaborating closely with UX/UI teams, Project Managers, and content editors to align technical implementation with design and business objectives.

Ensured high-quality website performance and user experience through effective frontend development practices.

Piksel srl

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Frontend Developer Internship

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Summary

Underwent intensive training in core web development technologies and proprietary systems.

Highlights

Received comprehensive training in HTML, CSS, and JavaScript, building foundational frontend development skills.

Gained hands-on experience with proprietary Piksel technologies, including Content Management Systems (CMS) tools, enhancing efficiency in content delivery.

Intesa San Paolo - Numero Blu SpA

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Banking Customer Support

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Summary

Managed inbound customer calls related to banking products and cards.

Highlights

Handled diverse customer inquiries, including issues related to fraud, card blocks, and general banking products.

Enhanced soft skills in stress management, empathy, and customer relations, contributing to positive customer interactions and conflict resolution.

Aviva Italia Servizi S.C.A.R.L

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Change Management Intern

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Summary

Provided support within a structured multinational environment, contributing to organizational change initiatives.

Highlights

Assisted with Request for Change (RFC) handling, ensuring proper documentation and process adherence.

Conducted software quality checks and organized CAB (Change Advisory Board) meetings, facilitating effective communication and decision-making.

Prepared and maintained documentation for application teams, ensuring clarity and accessibility of critical information.

Education

Talent Garden Innovation School

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Master User Experience & User Interface Design

ITIS A. Bernocchi (MI)

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High School Diploma Computer Science and Telecom

Languages

Italian

Native

English

Conversational

Certificates

Start the UX Design Process: Empathize, Define, and Ideate

Google

Foundations of User Experience (UX) Design

Google

How To Design for Accessibility: for UX Designers (WCAG 2.2)

Udemy

Skills

Soft Skills

Empathy, Proactivity, Problem Solving, Active Listening, Adaptability, Teamwork, Communication, Dependability, Stress Management.

Design

UX Research, User Experience, Information Architecture, Figma, User Interface, Wireframing, Prototyping, Miro, WCAG.

Development

HTML, CSS, SCSS/SASS, Javascript, WCAG, Git, CMS, Visual Studio Code.

Interests

Hobbies

Travel, Table Tennis.